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Premier Uniform Supply - 30 Day Return PolicyWe guarantee your complete satisfaction for 30 days after your order is delivered.
You must call for a Return Authorization Number (RA), on an order or item you have received.
Our 30 day return policy is the most generous in the industry. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are minimum restocking fees. Please note that if you request an exchange we require the original item to be received and processed in our warehouse before shipping a replacement.
If the return results from the receipt of damaged or a defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. Often we will issue a factory-fresh product in advance (pending an approval) to get you your staff dressed as soon as possible.
How do you return a product?
A return authorization number is required to return a product.
Please remember: you can return a product for any reason. Being honest about the reason will just help us process your exchange, replacement, or refund more quickly. We will respond to your request swiftly. You will receive a return authorization number, instructions for sending your product back, and an address for the return.
Exceptions to Our Return Policy
Products that match the following categories can only be returned for replacement if they are defective or damaged.
- CUSTOM ORDERS ARE NONREFUNDABLE
- CUSTOM SAMPLES ARE NONREFUNDABLE
- All clothing must be returned in original packaging with all tags attached.
- Items not return in good condition will NOT be accepted for return or refund.
Who pays original and return shipping?
If the return is needed as a result of damage, defect, or our mistake, we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. Often we issue a factory-fresh product in advance (pending an approval) to get your staff covered! These exceptions are at the sole discretion of Premier Uniform Supply and its returns department.
If you return a product for any reason in exchange for a different product, you pay the shipping charges on the product we ship to you in exchange for the product you return, you are also responsible for the return shipping on the product you send back, and we do not credit any original shipping charges toward the exchange.
In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward the exchange.
When do we charge restocking fees?
Items returned after the two (2) week review period will be subject to restocking fees (minimum 15% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return.
These conditions apply to all returns regardless of the reason for the return.
How long does it take to receive a refund?
Once the warehouse receives the returned merchandise, a refund is typically processed within 10-15 business days (Monday through Friday). Processing time may vary depending on daily return volume. Processing time may be greater during January, due to holiday season. When your return has been processed, we will send a confirmation to the email address on file with your original order.